Why do I need to verify my identity?
Identity verification helps us maintain the security of your account and protect against fraud.
How do I verify my identity?
You'll be prompted to verify your identity prior to loading cash or making a purchase with your wallet. This involves verifying that your name, phone number, email, and address are correct. Occasionally we may require additional information to complete verification. If so, you will be prompted to provide it in the app.
If asked to verify your identity please allow up to 24 hours for verification. In rare cases verification may take up to 3 days.
What happens if I can't verify my identity?
If you're having trouble verifying your identity, please contact SNIPES customer support for assistance.
Is my personal information secure during verification?
Yes, all personal information is encrypted and protected according to our privacy policy. We use industry-standard security measures to protect your data.
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