My order says there's a payment issue

A payment issue means we were unable to process your payment, so your order will not ship. You were not charged. Any pending authorization drops off per our refund timing.

To place your order again:

  1. Enter your billing address exactly as it appears on your card statement.
  2. Remove special characters and extra spaces from your shipping address.
  3. Try a different device or browser. Chrome in Incognito mode works best.
  4. Try a different payment method.

Still need help?

Chat with us for order status, tracking, returns, and refunds. No ticket needed.

Tap the chat bubble in the bottom right corner to start.