This policy applies to purchases made on snipesusa.com and at SNIPES retail locations. By completing a purchase, you agree to these terms.
You have 45 days to initiate a return. For in-store purchases, the window begins on the purchase date; for online orders, it begins on the delivery date. Items purchased during promotions follow the specific terms posted at the time of sale.
- Eligibility
Items must show no signs of wear, no scuffing on soles, and be returned in their original box with all original tags and packaging. Refunds apply only to items purchased directly from SNIPES through our website or retail stores.
- Final Sale Items
Items marked final sale are not eligible for return, exchange, or refund. Final sale status is shown on the product page and on your order confirmation.
- Return Window
You have 45 days to start a return. For in-store purchases, the window begins on the purchase date. For online orders, the window begins on the delivery date. Items bought during promotions or sales follow the terms posted at the time of purchase.
- Return Shipping and Original Shipping Charges
You cover return shipping costs. SNIPES covers shipping when an item arrives defective or incorrect. Original shipping charges paid at checkout are non-refundable.
- Lost, Damaged, or Stolen Packages: Free Returns + Package Protection
If you added Free Returns + Package Protection at checkout, file your claim here for packages lost in transit, marked delivered but not received, or arriving damaged. Claims for lost, stolen, or damaged packages are filed in the Track My Order portal. Click START A RETURN and choose the delivery issue option.
- Refund Method and Timing
How long will my refund take?
Refunds go back to the payment method you used. Timing depends on why you're getting the refund and how you paid.
After a return. We process your refund once your return arrives at our warehouse and passes inspection. Then your bank or provider posts it:
Payment method | Time to post after we process your return |
|---|---|
Credit or debit card | 5-7 business days |
PayPal | 2-4 business days |
Klarna | 3-7 business days, to your Klarna account |
SNIPES Reserve wallet | Instantly |
After a canceled order. We charge your card when your order ships, not when you place it. If your order is canceled before it ships, you see a pending authorization, not a charge. Your bank removes it in 1-3 business days. It will not appear as a refund.
Still don't see your money after these windows? Contact your bank first, then chat with us.
- Klarna Refunds
A Klarna refund posts to your Klarna account, not directly to your bank. If your refund exceeds what you have already paid Klarna, Klarna returns the difference to the card on file. If your refund is less than the original purchase total, you still owe Klarna the adjusted balance under your existing payment schedule.
During the 3 to 7 business day processing window, any scheduled Klarna payments remain your responsibility. If the refund posts to a payment method other than Klarna, your Klarna installments continue and you are responsible for clearing the remaining balance.
- SNIPES Reserve Wallet Refunds
If you paid with your SNIPES Reserve Wallet, open the SNIPES app and go to your Reserve Wallet to choose how you receive your refund. You select the destination before the refund processes. Refund timing depends on the option you select.
- Inspection and Approval
Refunds process after we receive and inspect your return. SNIPES reviews each return against this policy. Returns failing to meet the eligibility criteria above do not qualify for a refund.