If your tracking information shows that your package was successfully delivered, but you are unable to locate it, please complete the following steps:
- Verify Details: Double-check your shipping address on the order confirmation to ensure accuracy.
- Check the Area: Search your property, mailbox, porch, and check with neighbors or building management to see if the package was accepted on your behalf.
- Look for Notices: Check if the carrier left an attempted delivery or "safe drop" notice.
- Wait 24–48 Hours: In some cases, carriers may prematurely mark a package as delivered up to 48 hours before its actual arrival.
Important Policy Terms
- Carrier Confirmation: SNIPES relies strictly on the official delivery confirmation provided by our shipping carriers. Once a package is confirmed as delivered to the shipping address provided at checkout, we are not responsible for shipments that are lost or stolen.
- Refunds and Replacements: Orders officially confirmed as delivered by the carrier are not eligible for refunds, credits, or replacements. It is the customer's responsibility to ensure a secure location is available for delivery.
- Reporting Window: If you suspect an issue with your delivery, all lost, missing, or damaged package claims must be reported to Customer Service within 7 days of the listed delivery date. Claims submitted after this 7-day window cannot be reviewed.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article