How does store pickup work?

Choose store pickup at checkout. We email you when your order is ready, usually within the same day. Wait for the ready email before you head to the store.

  • What to bring. Your order number or ready email and a photo ID matching the name on the order.
  • Someone else picking up? Make sure they have all your information and order number when they get to the store. 
  • How long we hold your order. 4 days. Orders not picked up by then are canceled and refunded to your payment method.
  • Store unable to fill your order? We cancel the item and email you. Your card hold drops per our refund timing.

Still need help?

Chat with us for order status, tracking, returns, and refunds. No ticket needed.

Tap the chat bubble in the bottom right corner to start.