Every delivery claim starts in the same place. You can file a claim up to 30 days after your delivery date. You don't need to contact customer service first.
Go to our Track My Order portal, enter your order number and billing zip code, then click START A RETURN. Pick the option matching your issue: not received, lost, damaged, wrong item, or missing item.
You need your order number, your billing zip code, and photos if your issue is damage.