We want to ensure that you are satisfied with your purchase!
Report it within 45 days of your order date. Report the damage at our Track My Order portal, enter your order number and billing zip code, then click START A RETURN, then choose the damaged option. You don't need to contact customer service first. If your order has Free Returns + Package Protection, you can file a claim instead, up to 30 days after your delivery date.
Take photos before you do anything else. Photograph the item and the shipping box it arrived in, including any tears, crushing, or water damage. Upload them when you file.
Do not send the item back without going through the portal first.
Keep in mind that we reserve the right to determine if the merchandise is defective. We will gladly assist you with returns and refunds for defective items if necessary. Additionally, we can only accept returns or exchanges for items in their original packaging.