We want to ensure that you are satisfied with your purchase!
If you believe there is an issue with your item, please let us know. Issues must be reported within 5–7 days of delivery.
Report the damage at our Track My Order portal, enter your order number and billing zip code, then click START A RETURN, then choose the damaged option.
Take photos before you do anything else. Photograph the item and the shipping box it arrived in, including any tears, crushing, or water damage. Upload them when you file.
Do not send the item back without going through the portal first.
Keep in mind that we reserve the right to determine if the merchandise is defective. We will gladly assist you with returns and refunds for defective items if necessary. Additionally, we can only accept returns or exchanges for items in their original packaging.