My order is missing an item. What do I do?

Report it at our Track My Order portal, enter your order number and billing zip code, then click START A RETURN, then choose the missing item option. 


Orders with several items sometimes ship in more than one box on different days. Check your tracking and shipping emails for a second shipment before you file.

Still need help?

Chat with us for order status, tracking, returns, and refunds. No ticket needed.

Tap the chat bubble in the bottom right corner to start.