What information do I need to file a claim?

Have this ready:

  • Your order number
  • Your billing zip code
  • The delivery address on the order
  • Photos of the item and the shipping box, for damage claims


Start at our Track My Order portal, enter your order number and billing zip code, then click START A RETURN.

Still need help?

Chat with us for order status, tracking, returns, and refunds. No ticket needed.

Tap the chat bubble in the bottom right corner to start.