If you noticed that you received a refund or that your payment authorization was released (credit card transaction), it means your order was canceled before it was fulfilled. This can happen if the item(s) you selected were no longer available or if the order could not be completed as submitted.
When this happens, we send an email notification to let you know about the update to your order. If you don’t see an order status email from us, please contact our Customer Service Team and we’ll be happy to help.