These items are not eligible:
- Items marked final sale
- Worn footwear, or footwear without its original box
- Apparel without original tags attached, or worn apparel
- Underwear, socks, swimwear, and other undergarments
Footwear needs to ship inside a separate outer box with the original shoe box inside. Packages sent using the shoe box as the shipping box are not accepted.
Manufacturer defects are handled separately. Report a defect in our returns portal by clicking START A RETURN and choosing the damaged or defective reason.